AMA Consulting, LLC, a Maryland-based Limited Liability Company, provides a range of analytical, acquisition, and business management support services to federal agencies. AMA Consulting is an Equal Opportunity/Affirmative Action Employer. Join a dynamic team of forward-thinking professionals in our growing company.

Business Analyst – Workflow Automation & SOP Development (DocuWare Focus)

We’re seeking a highly skilled Business Analyst with expertise in workflow automation and document management platforms (e.g., DocuWare) to support the development and implementation of standardized operating procedures. This role will lead process analysis, workflow design, and system configuration, translating business requirements into efficient, automated workflows and structured SOPs.

Key responsibilities include:

• Conduct stakeholder interviews and analyze existing processes to identify gaps, inefficiencies, and compliance risks
• Develop current-state (As-Is) and future-state (To-Be) process maps to support process standardization
• Design and implement automated workflows using DocuWare or similar platforms, including routing, approvals, and document lifecycle management
• Translate business requirements into system configurations and workflow logic
• Collaborate with project teams to ensure alignment between process design, system functionality, and SOP documentation
• Support user acceptance testing (UAT), troubleshoot issues, and refine workflows as needed
• Assist with platform deployment and support user onboarding and adoption

Required qualifications to be successful in this role:

• Bachelor’s degree in Business, Information Systems, or related field
• Minimum 5–8+ years of Business Analysis experience
• Demonstrated experience with workflow automation and process improvement
• Hands-on experience with DocuWare, SharePoint, Power Automate, or similar platforms
• Strong analytical, problem-solving, and documentation skills
• Experience supporting public sector or regulated environments
• Familiarity with document management systems and records management practices